0330 332 6218
Opening Time: Mon – Fri 10am to 6pm. Sat and Sun by appointment

30 Day Returns

30 Day Returns.

We hope you completly happy with your purchase from Total Wood Flooring therefore we operate a 30 day returns policy.

As long as your return items all in the original packageing and products are in the same condition at the time of purchase. All returns are subject to delivery cost and restocking fee 20% will apply..

We cannot accept any cut or fitted products so please fully inspect your goods before any fitting pace or fitters are booked.

Any returns are your responsibility to get back to us so please insturct a professional courier who will provide you with insurance for the return as we cannot accept, refund or replace any damaged items back into our warehouse.

If you are not happy with the quality of colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples on all our products we sell so we accept no resonsibility for orders that do not match your specification where a sample has not been ordered beforehand. We will still accept your order to be returned to us for a refund but will not be responsible for the arrangement nor will we cover any costs of the return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.

To assist us in processing your return and efficiently as possible, please email us to sales@totalwoodflooring, with your return details

  • Your Name
  • Your Contact No,
  • Order Reference No.
  • Quantity You Will Return to us
  • Date You Plan to Return to us
  • Brief explanation of the reason for your return.

Please email us for the return address where we will provide you with our returns address and a return reference number to add to your parcel booking.

Returns will be received and inspected so refunds can usully be expected with 72 hours of the receipt of the return.